The 120,000-square-foot alarm centermost will be able with added than 800 workstations and about 200 training stations. Bedminster, NJ -based Verizon Wireless will activate operations in West Valley City at a acting breadth on May 1 and will booty the aboriginal alarm at the abiding breadth in July.
Verizon Wireless additionally will move its Greenville, SC, alarm centermost to a $38 actor ability in Mauldin, SC. As allotment of the move, the center’s 400 advisers will be broadcast by 750 employees. The Mauldin centermost is accepted to accessible in aboriginal 2002.
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Other companies aperture alarm centers are:
Access Direct, Cedar Rapids, IA. They opened a alarm centermost this ages in Des Moines, IA, to accomplish new applicant contracts. The alarm centermost is able of employing 250 to 275 bodies and will be absolutely staffed by the end of May. The alarm centermost is Access’ eighth and its additional in Des Moines. Other locations accommodate Jacksonville, FL; Wilmington, DE; and Cedar Rapids, Arctic Liberty, Marshalltown and Ames, IA. Access, a alarm centermost account company, employs about 1,200 people.
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ATX Technologies, Dallas, appear affairs this ages to accessible a new alarm centermost in 2002. The aggregation is gluttonous a breadth in the axial or southeastern United States and expects to adjudge by the end of the third division this year. The centermost will handle articulation and abstracts communications for the telematics company, which provides wireless, in-vehicle communications for automotive customers. The ability will apply 150 to 200 people. ATX has one alarm centermost in the Dallas-Fort Account area.
Bell Tech.logix, Indianapolis, said it was advancing to accessible a chump acquaintance center. The company, which appear its affairs beforehand this month, has a five-year charter on an 18,500-square-foot ability in arctic Indianapolis. The centermost will abode chump and abstruse abutment agents and will be able of administration voice, fax and e-mail communications. The ability additionally includes an on-site training centermost for agents. Bell Tech.logix is a business accumulation of Bell Industries and provides technology solutions for middle-market organizations.
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DynCorp, Reston, VA, active a arrangement this ages to accessible and accomplish a alarm centermost for the Nebraska Department of Health and Human Services. The centermost will be in Wausa, NE, and will accept a agents of 30. The three-year contract, account $3.9 million, will activate in August and includes options for two three-year renewals. The centermost will accomplish acquaintance casework for the department’s adolescent abutment administration unit. DynCorp is an advice technology and outsourcing solutions close with 23,000 advisers worldwide.
Farmers Insurance, Los Angeles, opened a 100,000-square-foot alarm centermost in Oklahoma City aftermost month. The center, which will be acclimated for chump account and claims processing, will apply 1,100 back absolutely staffed and will accomplish 24 hours a day. The aggregation said the centermost can handle 5 actor entering calls per day from Farmers Insurance policyholders. The centermost has an anniversary amount of $13 million. The aggregation will accept a $20 actor tax acclaim from the Oklahoma Department of Commerce if it fulfills its amount promises.
HomeGold, Greenville, SC, will accessible a new alarm centermost in Phoenix. The banking casework aggregation will use the centermost to bazaar mortgage loans. It is appointed to accessible in April. The centermost is accepted to apply added than 100 people. HomeGold additionally appear affairs aftermost ages to aggrandize its Cincinnati alarm center, which opened in September. The center’s agents of 46 will be doubled, the aggregation said. HomeGold employs about 870 bodies beyond the United States.
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